FAQs
More FAQs- Is ServiceMaster Restore bonded/licensed/insured?
- How does mould spread?
- Why did the technician leave wet carpet on my stairs?
All of ServiceMaster Restore’s teams nationwide are licensed, bonded and insured. You can trust that any of the technicians from our team entering your home will be trained, trustworthy, courteous and compassionate.
For moulds to grow and reproduce, they need a damp environment and an organic food source, such as cellulose, which is found in many building materials such as wood, drywall, ceiling tiles, and other household materials such as carpeting and fabrics. Mould can also grow in the HVAC system, roof, foundation, and other areas where the environment encourages mould growth.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.