FAQs
More FAQs- Why did the technician leave wet carpet on my stairs?
- What about special items?
- Is ServiceMaster Restore bonded/licensed/insured?
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Some items require restoration by specialists. Working with your insurance claim representative, we can help you identify these items and locate a qualified restorer.
All of ServiceMaster Restore teams nationwide are licensed, bonded and insured. You can trust that any of the technicians from our team entering your commercial property will be trained, trustworthy and courteous.